Terms of Service
1. Acceptance of Terms
By creating an account or otherwise using LightLaunch.ai (the "Service", "Light Launch", "we", "us"), you agree to these Terms of Service ("Terms"). If you don't agree, don't use the Service. If you're using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Light Launch is operated from 295 Main St, Buffalo, NY 14203, USA.
2. The Service
Light Launch provides software for permanent-lighting installation businesses, including rendering tools, lead management, quote generation, job scheduling, materials ordering, and marketing collateral. The features available to you depend on your subscription plan and the permissions assigned to your user account.
3. Accounts
You're responsible for keeping your login credentials safe. You must promptly notify us of any unauthorized use of your account. We are not liable for losses caused by unauthorized access if you didn't take reasonable steps to secure your account.
You must provide accurate registration information. One person may not maintain multiple accounts to evade pricing or restrictions.
4. Subscriptions and Payments
Some features of the Service require a paid subscription. Billing is handled through our payment processor (Stripe). You agree to the pricing displayed at the time of subscription. Subscription fees are charged in advance and are non-refundable except as required by law or as we explicitly offer in writing.
We may change pricing at any time. Price changes take effect at the start of the next billing cycle following notice.
5. Acceptable Use
You agree not to:
- Use the Service to violate any applicable law or third-party right
- Send spam or unsolicited communications using contact data accessed through the Service
- Reverse-engineer, decompile, or otherwise attempt to extract source code, except as permitted by law
- Use automated tools to access the Service except through our published APIs
- Resell, sublicense, or redistribute the Service to third parties
- Upload content that infringes intellectual-property rights, contains malware, or violates privacy law
- Generate marketing content (postcards, door hangers, emails) that is misleading, defamatory, or violates direct-mail or electronic-marketing law in your jurisdiction
6. Your Content
You retain ownership of the content you upload — including renders, customer data, brand assets, and marketing designs. By uploading, you grant us a limited license to host, process, and display that content as needed to provide the Service.
You are solely responsible for ensuring you have the right to upload any customer information you process through the Service, including compliance with applicable data-protection laws.
7. Third-Party Services
The Service integrates with third-party services including Google Maps, Street View, Solar Building Insights, and Gemini AI; Stripe (payments and Stripe Connect for installer payouts); Supabase (database, authentication, storage, and serverless compute); Postmark (transactional email); Lob (postcard printing and USPS mailing); BatchData (homeowner contact enrichment); and Vercel (static-site hosting). Your use of those integrations is subject to those providers' own terms, and we don't control their behavior or availability.
8. AI-Generated Content
The Service uses AI models (currently Google's Gemini) to generate visual renders of homes. Generated images are approximations for sales purposes and do not represent guaranteed installation outcomes. Final installation appearance depends on physical conditions and installer execution.
9. Intellectual Property
The Service, including its software, design, and trademarks, is owned by us and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.
10. Termination
You may cancel your subscription at any time. Except for material breach of these Terms, suspected fraud, risk to other users, or as required by law, we will give you at least fourteen (14) days' written notice before terminating your account, including for non-payment (a 14-day grace period to update payment applies before termination). Upon termination, your right to access the Service ends, and we may delete your data after a reasonable retention period (currently 60 days). You may export your data at any time before deletion.
11. Disclaimers
The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the Service will be error-free, secure, or uninterrupted.
Renders, quotes, scheduling, pricing recommendations, and marketing copy generated by the Service are tools — you remain responsible for your own business decisions and customer communications.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability arising from or related to these Terms or your use of the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) $1,000. We are not liable for indirect, consequential, or incidental damages. This cap does not apply to liability that cannot be limited under applicable law, or to our obligations under Section 13.2 (our indemnification of you for third-party IP claims).
13. Indemnification
13.1 By you
You agree to indemnify and hold us harmless from claims arising from your use of the Service, your violation of these Terms, or your violation of third-party rights — including claims related to marketing materials you generate, customer data you upload, or installations you perform.
13.2 By us (IP indemnity)
We will defend, indemnify, and hold you harmless from any third-party claim that the Service as provided by us infringes that party's U.S. patent, copyright, trademark, or trade-secret rights, subject to the liability cap in Section 12. This does not apply to claims arising from (a) content you uploaded, (b) your modifications or misuse, (c) your combination of the Service with non-Light-Launch products, or (d) your continued use of the Service after we asked you to stop and offered a non-infringing alternative or a refund of unused prepaid amounts.
14. Changes to These Terms
We may update these Terms from time to time. For material changes — such as new payment obligations, removal of features you depend on, or changes to dispute resolution — we'll give you at least fourteen (14) days' notice through the Service or by email before the change takes effect, and we'll require you to re-accept on your next login. For non-material changes (typos, clarifications, contact info), we'll update the version date at the top of this page. Continued use of the Service after the effective date of a material change constitutes acceptance; if you don't agree, you may close your account before the effective date and these Terms will end without further obligation.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Erie County, New York.
16. Contact
Questions about these Terms?
LightLaunch.ai
295 Main St
Buffalo, NY 14203, USA
Phone: +1 (716) 458-6555
You can also reach us through the support button inside the app.
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